Frequently Asked Questions
Everything you need to know about your order and our supply services.
What is the standard lead time for order processing?
Most in-stock items are processed and shipped within 1-2 business days. Custom orders or specialty industrial supplies may require additional lead time, which will be communicated at the time of purchase.
Do you offer international shipping?
Yes, H.C. Oswald Supply Co. ships to various international destinations. Shipping costs and import duties are calculated at checkout based on the destination and weight of the package.
What is your return policy for industrial equipment?
Items can be returned within 30 days of delivery provided they are in original, unused condition and in their original packaging. Please note that some specialized equipment may be subject to a restocking fee.
How can I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for high-value commercial orders. Net terms may be available for established corporate accounts.
Are your products covered by a warranty?
Yes, all products sold by H.C. Oswald Supply Co. are covered by the original manufacturer's warranty. We also provide a 90-day guarantee against defects in workmanship for our proprietary supply lines.